Terms & Conditions

1. Introduction

Welcome to cv995, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the cv995 website at cv995.club, including all games, sports betting markets, promotional offers, and any other services provided by cv995 (collectively referred to as the "Platform"). These terms constitute a binding legal agreement between you (the "Player" or "User") and cv995.

By accessing, registering an account on, or using any part of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must cease use of the Platform immediately. cv995 reserves the right to update these terms at any time, and continued use of the Platform after any update constitutes acceptance of the revised terms.

2. Eligibility Requirements

To register and use the cv995 Platform, you must satisfy all of the following eligibility criteria without exception:

• You must be at least 21 years of age. cv995 strictly enforces the 21+ age policy. Underage gambling is illegal and will result in immediate account closure and forfeiture of all funds.
• You must be a resident of or physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time of placing bets or accessing games.
• You may only hold one registered account on cv995. Duplicate accounts are strictly prohibited and will result in suspension and forfeiture of winnings.
• You must provide accurate, complete, and current personal information during registration and keep this information updated at all times.
• You must not be employed by cv995, nor be an immediate family member of any cv995 employee, in any capacity.

3. Account Registration and Security

Creating an account on cv995 is free of charge. During the registration process you will be required to provide your full name, date of birth, email address, phone number, and preferred payment method. All information submitted must be truthful and verifiable. cv995 employs SSL encryption to protect data transmitted during registration and throughout your account use.

• Keep your login credentials — username and password — strictly confidential and do not share them with any third party under any circumstances.
• You are fully responsible for all activity conducted through your account, whether or not you authorised it. Notify cv995 support immediately if you suspect unauthorised access.
• cv995 may require identity verification (KYC) before processing any withdrawal request. KYC documents may include a government-issued photo ID and proof of payment method ownership.
• Accounts that remain inactive for a continuous period of 12 months or more may be subject to dormancy fees or closure at cv995's discretion, following advance notice to the registered email address.

cv995 reserves the right to decline any registration application or close an existing account without providing a reason, particularly where there is reasonable suspicion of fraud, misrepresentation, or a breach of these Terms & Conditions.

4. Deposits and Withdrawals

cv995 supports a range of secure payment methods tailored to the Bangladeshi market. All transactions are processed in Bangladeshi Taka (BDT). Accepted payment channels include:

• Mobile banking: bKash, Nagad, Rocket, Upay — widely used across Dhaka, Chittagong, Sylhet, and all major cities in Bangladesh.
• Bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other participating institutions.
• Card payments via Visa and Mastercard where available and permitted by the issuing bank.
• Minimum deposit and withdrawal amounts, as well as any applicable processing fees, are displayed on the cashier page at the time of transaction.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to the completion of any applicable bonus rollover requirements and successful KYC verification. Processing times vary by payment method but cv995 aims to complete all withdrawal requests within 24 to 72 hours under normal operating conditions. cv995 is not responsible for delays caused by the player's bank or payment provider.

5. Bonuses and Promotional Offers

cv995 may offer welcome bonuses, reload bonuses, free spins, cashback promotions, and seasonal offers (for example around Eid, Durga Puja, or Pohela Boishakh). All bonuses are subject to the following standard conditions unless the specific promotion's individual terms state otherwise:

• A wagering requirement (rollover) applies to all bonus funds before withdrawal is permitted. The specific rollover multiplier for each promotion is stated in that promotion's terms.
• Bonuses are credited in BDT and can only be used on cv995's own platform. They cannot be transferred, exchanged, or withdrawn as cash before the rollover requirement is met.
• Bonuses are awarded once per eligible promotion per player, per household, and per device. Multiple accounts used to claim bonuses fraudulently will result in all related accounts being permanently banned.
• Free spins winnings may be subject to a minimum additional wagering requirement before they can be withdrawn.
• cv995 reserves the right to withdraw, modify, or cancel any promotional offer at any time with or without prior notice.

Bonus abuse, including but not limited to the use of automated betting software, collusion, or exploitation of system errors, is strictly prohibited. cv995 may void winnings and close accounts found to be in breach of bonus terms.

6. Prohibited Activities

The following activities are strictly prohibited on the cv995 Platform and constitute a material breach of these Terms & Conditions. Engaging in any prohibited activity may result in immediate account suspension or permanent ban, forfeiture of balance and winnings, and potential legal action:

• Using any automated software, bots, scripts, or other technological aids to gain an unfair advantage in any game or sports betting market.
• Colluding with other players, engaging in match fixing, or exploiting any technical vulnerability or software error on the Platform.
• Engaging in any form of money laundering, fraudulent activity, or use of stolen payment credentials.
• Registering or operating more than one account, including using a different identity, device, or IP address for the purpose of circumventing account restrictions.
• Attempting to reverse, chargeback, or cancel any deposit transaction after wagers have been placed using those funds.
• Sharing, selling, or otherwise transferring your cv995 account to another person for any purpose.

cv995 employs fraud detection systems and reserves the right to investigate any account activity deemed suspicious. Any winnings derived from a prohibited activity are null and void and will not be honoured under any circumstances.

7. Intellectual Property

All content on the cv995 Platform, including but not limited to the website design, graphics, logos, text, software, game interfaces, and promotional materials, is the exclusive intellectual property of cv995 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any content from the cv995 Platform without the prior written consent of cv995. Unauthorised use of cv995's intellectual property may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by applicable law, cv995 and its directors, employees, partners, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of or inability to use the Platform.

cv995 does not guarantee uninterrupted, error-free, or secure access to the Platform at all times. Scheduled maintenance, technical failures, or events beyond cv995's reasonable control (including but not limited to internet outages, natural disasters, or government-imposed restrictions) may result in temporary unavailability of services. cv995 will endeavour to provide advance notice of planned maintenance where reasonably practicable.

9. Account Suspension and Termination

cv995 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions, including the eligibility requirements, prohibited activities, or bonus terms.
• Reasonable suspicion of fraudulent, abusive, or criminal activity conducted through or in connection with the account.
• Failure to complete identity verification (KYC) within the timeframe specified by cv995.
• A player's own voluntary request for self-exclusion or account closure under cv995's responsible gaming provisions.

Upon account closure, any remaining real-money balance (excluding bonus funds subject to incomplete rollover) will be returned to the player via their registered payment method, subject to completed KYC verification and the absence of any outstanding prohibited-activity investigations.

10. Privacy and Data Protection

cv995 is committed to protecting your personal data. The collection, storage, and processing of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is available at cv995.club/privacy-policy. By registering on cv995 you consent to the processing of your personal data in accordance with the Privacy Policy.

cv995 will never sell your personal data to third parties for marketing purposes. Data may be shared with regulated payment processors, identity verification providers, and fraud prevention services solely as necessary to operate the Platform and comply with applicable legal obligations. All data transmissions are secured using SSL encryption.

11. Amendments to These Terms

cv995 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, cv995 will endeavour to provide at least seven (7) days' advance notice via email to the registered address or via a prominent notice on the Platform. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised terms.

It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates. The date of the most recent revision is displayed at the top of this page. If you disagree with any amendment, you must stop using the Platform and may request account closure through our 24/7 support channel.

12. Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. cv995 operates as a safe and reliable platform committed to fair play and transparent business practices for all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

In the event of a dispute between a player and cv995, we encourage you to first contact our support team through the account dashboard to seek an amicable resolution. cv995 aims to respond to all formal complaints within five (5) business days. Where a dispute cannot be resolved informally, both parties agree to submit to the jurisdiction of the applicable competent authority.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the cv995 Platform, our support team is available 24 hours a day, 7 days a week. You can reach us directly through the live chat feature on your account dashboard, which is the fastest way to get a response from our Bangladesh-based support specialists.

You may also reach us by email at [email protected]. Please note that email responses may take up to 48 hours during peak periods. For urgent account matters such as suspected unauthorised access or payment discrepancies, we strongly recommend using the live chat channel for the fastest resolution.