Privacy Policy – cv995

At cv995, your privacy is a fundamental priority. This Privacy Policy outlines the types of personal information we gather when you use our platform, the purposes for which that information is processed, and the measures we take to keep it secure. By creating an account and using our services — including cricket betting, live casino games, video slots, and crash games — you acknowledge that you have read and agree to the practices described in this document.

This policy applies to all users who access cv995 from Bangladesh and other locations where our platform is available. We are committed to handling your data with transparency, integrity, and responsibility. If you do not agree with the terms of this Privacy Policy, please refrain from using our services.

Information We Collect

We collect different categories of information depending on how you interact with cv995. This includes data you provide directly to us as well as information gathered automatically when you use our platform.

Personal Data You Provide

• Full name, date of birth, and nationality, as required for identity verification and age confirmation (21+ only).
• Email address and mobile phone number for account communications and two-factor authentication.
• Residential address in Bangladesh (for example, Dhaka, Chittagong, Sylhet, Khulna, or other cities) used for KYC compliance.
• Government-issued identification documents (national ID card, passport, or driving licence) submitted for account verification.

Data Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers to support security monitoring and fraud prevention.
• Session activity data such as pages visited, games played, wagers placed, and timestamps, used to improve platform performance and detect unusual behaviour.
• Cookie and local storage data from your browser, as detailed in the Cookies section below.

How We Use Your Information

cv995 processes your personal data only for legitimate, clearly defined purposes. We do not process your information in ways that are incompatible with those purposes. Specifically, your data is used to:

• Create and manage your cv995 account, including identity verification to confirm you are 21 years of age or older.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladeshi Taka (BDT).
• Provide customer support and respond to queries or disputes submitted through live chat or email.
• Send you account-related notifications such as deposit confirmations, withdrawal updates, bonus eligibility alerts, and security warnings.
• Monitor platform activity to prevent fraud, money laundering, underage gambling, and other prohibited conduct.
• Improve site performance, personalise your experience, and develop new features based on aggregated usage patterns.

Cookies and Tracking Technologies

cv995 uses cookies and similar tracking technologies to deliver a smooth, personalised experience on our platform. A cookie is a small data file stored on your device that helps us remember your preferences, keep you logged in securely, and understand how you navigate the site.

We use three main categories of cookies:

• Essential cookies — required for core site functionality such as session management, authentication, and security checks. These cannot be disabled without affecting service availability.
• Analytical cookies — used to collect aggregated, anonymous data about how users interact with our platform. This helps us identify popular game categories (cricket betting, slots, live casino) and areas for improvement.
• Preference cookies — store your chosen language, currency display (BDT), and other settings so you do not need to reset them on every visit.

Sharing Your Information

cv995 does not sell, rent, or trade your personal information. We may share certain data with trusted third-party partners only when it is strictly necessary and under appropriate data-processing agreements. Circumstances in which limited sharing may occur include:

• Payment processors (such as bKash, Nagad, and Rocket gateways) who need transaction data solely to execute and verify your deposits and withdrawals.
• Technology partners and platform providers (for example game studios such as Pragmatic Play, Evolution Gaming, Spribe) who process aggregated gameplay data to power their products — these partners are prohibited from using your data for any independent purpose.
• Regulatory or law enforcement authorities if cv995 is legally required to disclose information to comply with applicable laws, court orders, or to protect the safety and rights of our users and the platform.

In all cases, we contractually require that any third party receiving your data applies equivalent or higher data-protection standards to those maintained by cv995 itself.

Data Security

The security of your data is something we take seriously at every level of our platform. cv995 employs industry-standard SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers. Account passwords are stored using strong one-way hashing algorithms and are never stored in plain text. Access to production systems is restricted to authorised staff operating under strict confidentiality obligations.

While we implement robust technical and organisational safeguards, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a unique, strong password for your cv995 account and to enable any available two-factor authentication features to reduce the risk of unauthorised access.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and legitimate business obligations. In practice, transaction records and account history are kept for a minimum of five years from the date of the last transaction to meet financial record-keeping requirements.

When data is no longer needed and no legal retention obligation applies, we securely delete or anonymise it so that it cannot be linked back to you. You may request early deletion of your personal data by contacting our support team, subject to any overriding legal or contractual requirements that prevent immediate deletion.

Your Rights Over Your Data

As a cv995 user, you have meaningful rights with respect to the personal information we hold about you. These rights can be exercised by contacting our support team through live chat from your account dashboard or by emailing [email protected]. Your rights include:

• Right of Access — you may request a copy of all personal data we hold about you.
• Right to Rectification — you may ask us to correct inaccurate or incomplete personal information held in your account.
• Right to Erasure — you may request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Right to Object — you may object to specific uses of your data, including direct marketing communications.
• Right to Data Portability — you may request a machine-readable copy of the data you have provided to cv995, in a structured, commonly used format.

Payment and Financial Data

When you make a deposit or request a withdrawal through cv995, your payment information is processed in real time by our payment partners, including bKash, Nagad, Rocket, and Upay. cv995 does not store your full mobile banking PIN, card number, or any authentication credentials used in those transactions. We retain only the minimum transactional records necessary — such as transaction IDs, amounts in BDT, timestamps, and payment method type — for accounting, dispute resolution, and regulatory compliance.

If you believe there is an error in your payment record, please contact our 24/7 support team immediately. We will investigate all payment disputes thoroughly and promptly.

Protection of Minors

cv995 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We take the protection of minors extremely seriously and implement both automated and manual age-verification checks during the account registration and KYC process. Any account found to belong to a person under the age of 21 will be suspended immediately, all pending withdrawals cancelled, and the matter escalated in accordance with our legal obligations.

If you are a parent or guardian and believe your child has accessed or registered on cv995, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary corrective action.

Changes to This Privacy Policy

cv995 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the features of our platform. When material changes are made, we will update the 'Last Updated' date displayed at the top of this page. For significant changes that affect your rights or how we use your data in a fundamentally different way, we will notify you via email or a prominent notice within the platform.

Your continued use of cv995 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv995 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week. You can reach us via live chat from your account dashboard or by email.

Email: [email protected] (plain text — not a clickable link)